Moty's Australia Return and refund policy

Refund Policy

What Can Be Returned

Most regularly stocked items available at Moty’s Australia or sourced locally may be eligible for return.

However, items that are special orders or imported from overseas may not be accepted for return and will be assessed on a case-by-case basis.
Please note: once a product has been test fitted, installed, or used, it is no longer eligible for return.

Restocking Fees

  • Eligible items returned for a refund will include a 15% restocking fee.

  • Products returned in a condition other than brand new may be subject to additional repackaging/restocking fees or may be rejected for return. In such cases, the item will be shipped back to the customer at their expense.

Refunds

Refunds processed via PayPal, Afterpay, or Zip pay will incur a payment gateway fee, as these providers do not refund their administrative fees to Moty’s Australia.
Any such fees will be deducted from the refund amount.

Return Timeframes

  • Customers have 14 days from the date of receiving their order to lodge a return request with Moty’s Australia.

  • Once the return request is approved, items must be returned within 7 days.

Return Address

Once a return request has been approved by Moty’s Australia, customers must send their items to:

Moty’s Australia

118 Briggs Street, Welshpool WA 6106

 

Shipping and Packaging

  • All return shipping costs are the responsibility of the customer, unless the return is due to an incorrect item sent by Moty’s Australia or its distribution partners — in which case, shipping costs will be covered by Moty’s Australia.

  • Customers who purchased via PayPal may be eligible for return shipping compensation through PayPal’s program. For more information, visit: https://www.paypal.com/au/webapps/mpp/returns

  • Customers may also return items in person, provided a return request has been submitted and approved in advance.

  • All returns must be in their original packaging, unless otherwise arranged. Packaging that is damaged or deemed unsellable may result in the return being rejected.

Exemptions from the Moty’s Australia Returns/Refund Policy

The following circumstances are exempt from the standard return policy and will not include restocking or administrative fees:

  • The item is faulty

  • The item was incorrectly supplied or not as described

  • The listing was misleading or inaccurate

  • The item is unavailable or discontinued

Notes

Moty’s Australia will not be held responsible for any additional costs included outside the original purchase. This includes, but is not limited to, loss of income, labour costs, transport costs, or any other expenses directly or indirectly related to the original order.

By purchasing from Moty’s Australia, you acknowledge and agree to the terms outlined in this Refund Policy.

Refund Policy

What Can Be Returned

Most regularly stocked items available at Moty’s Australia or sourced locally may be eligible for return.

However, items that are special orders or imported from overseas may not be accepted for return and will be assessed on a case-by-case basis.
Please note: once a product has been test fitted, installed, or used, it is no longer eligible for return.

Restocking Fees

  • Eligible items returned for a refund will include a 15% restocking fee.

  • Products returned in a condition other than brand new may be subject to additional repackaging/restocking fees or may be rejected for return. In such cases, the item will be shipped back to the customer at their expense.

Refunds

Refunds processed via PayPal, Afterpay, or Zip pay will incur a payment gateway fee, as these providers do not refund their administrative fees to Moty’s Australia.
Any such fees will be deducted from the refund amount.

Return Timeframes

  • Customers have 14 days from the date of receiving their order to lodge a return request with Moty’s Australia.

  • Once the return request is approved, items must be returned within 7 days.

Return Address

Once a return request has been approved by Moty’s Australia, customers must send their items to:

Moty’s Australia

118 Briggs Street, Welshpool WA 6106

 

Shipping and Packaging

  • All return shipping costs are the responsibility of the customer, unless the return is due to an incorrect item sent by Moty’s Australia or its distribution partners — in which case, shipping costs will be covered by Moty’s Australia.

  • Customers who purchased via PayPal may be eligible for return shipping compensation through PayPal’s program. For more information, visit: https://www.paypal.com/au/webapps/mpp/returns

  • Customers may also return items in person, provided a return request has been submitted and approved in advance.

  • All returns must be in their original packaging, unless otherwise arranged. Packaging that is damaged or deemed unsellable may result in the return being rejected.

Exemptions from the Moty’s Australia Returns/Refund Policy

The following circumstances are exempt from the standard return policy and will not include restocking or administrative fees:

  • The item is faulty

  • The item was incorrectly supplied or not as described

  • The listing was misleading or inaccurate

  • The item is unavailable or discontinued

Notes

Moty’s Australia will not be held responsible for any additional costs included outside the original purchase. This includes, but is not limited to, loss of income, labour costs, transport costs, or any other expenses directly or indirectly related to the original order.

By purchasing from Moty’s Australia, you acknowledge and agree to the terms outlined in this Refund Policy.